Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: completely unused, unspooled, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting a Return To start a return, contact us at contact@ecronixgarden.com. Because our inventory is fulfilled through Amazon fulfillment centers, do not send your purchase back to the sender address on the package without contacting us first.

If your return is accepted, we will provide you with the correct return facility address and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

  • If the return is due to a defective product or our error (e.g., wrong item received), we will provide a prepaid return shipping label.

  • If the return is due to a change of mind or incorrect size ordered, the customer is responsible for the return shipping costs.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Used or partially used trimmer lines cannot be returned. We also cannot accept returns on clearance or sale items. Please get in touch if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@ecronixgarden.com.