Shipping policy
Shipping Policy
Order Processing Time All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that our inventory is stored and fulfilled by Amazon Fulfillment Centers. This ensures fast and reliable processing, but occasionally, high volumes at these facilities may cause slight delays.
Domestic Shipping Rates and Estimates We currently ship exclusively to addresses within the United States. We utilize reliable carriers such as Amazon Logistics, UPS, and USPS to deliver your orders.
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Orders $35.00 and over: Free Standard Shipping (3 to 5 business days)
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Orders under $35.00: $4.99 Flat Rate Standard Shipping (3 to 5 business days)
Note: Because we use Amazon fulfillment, delivery to P.O. Boxes may be limited or delayed depending on the carrier assigned to your shipment. We highly recommend providing a physical address for the fastest delivery.
International Shipping We currently do not offer international shipping. All orders must have a valid shipping address within the United States.
How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active in the carrier's system.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at contact@ecronixgarden.com with your name and order number, and we will look into it for you.